Okay, I've been hearing and seeing a lot (and I mean A LOT) of negative reviews of Young's Army/Navy surplus. First off, the biggest thing I hear is that Young kicks people out of the store if you don't buy anything regardless of the intention of doing so later. That is true (it happened to me) BUT doesn't mean that you cant go back there. Besides that, the worst that has happened was I brought in my Famas and they just criticized the gun but in the end I got a new battery.
Other than those problems, they have great products although they are a bit over priced, but online will always be cheaper. Its a retail store so you cant really rely on them to be #1 for price. When I went to grab purchase airsoft stuff I didn't get bad service at all , even from Young! Maybe its cause I'm asian or something.
Anyway, though yes I have been kicked out before and watched and such when I'm in the store, it's not as bad as everyone says it is. Every store has its weird owner but if you have questions for Young and not just waltz in for an hour just looking, your chances of staying in the store are much greater. I mean one day I just asked about an M4 right when I walked in and he told me everything I needed to know about the brands, got a price, and said thank you I'll come back later and he had no problems. Any way that is my review on Young's Army/Navy surplus - Empire Airsoft.
That said, we generally do not just "throw" people out of the shop. There is normally a reason. If we just threw everyone out, we wouldn't be able to stay in business.
Normally people are asked to leave when they come in and waste our time. I'm not saying you did but we have some customers who come in 2, 3 or 4 times asking 10,000 questions and then after we spend all of our time trying to advise them, they still go buy online because its it's $10 or $20 dollars cheaper.
I just had this happen last week. This guy came in I want to say, um, maybe 3 times for about an hour each time asking tons of questions and then bought from ASGI. I only know this because AFTER he bought from ASGI, his CA Sportline developed issues about the second day he had it. Who did he come to to ask more questions? Empire Airsoft...
Now if he had just bought it from us to begin with, I could have swapped him out with a BRAND new one on the spot.
The real kicker was he got defensive when I told him it would be $40.00 dollars to have it repaired. He felt that since we WERE a CA dealer, and it was under warranty, we should just look at it for free. Seriously...?
What people to fail to realize is that EA is a two man operation and one of us (Yong) doesn't really know much about Airsoft, Emails, repairs, online sales etc, so when people come in and waste an hour plus of our time, we can't reply to emails, process orders, ship orders, repair guns etc. It brings the business to a dead stand still. Normally, if we ask someone to leave it's because we have other stuff we have to take care of.
I wish we could afford to hire like one more person but even with all the business we do, you just don't get rich selling Airsoft guns!
I was going to say the same thing. If you are trying to endorse a place I wouldnt go round saying "Its not a Terrible place"! LMAO That being said, there is always a place for a brick and mortar type store, and where you guys a little more local I would be shopping there for sure. I prefer paying a bit more and buying from a person rather than saving a ten or a twenty spot. For reason's just like Kdogg mentioned, the help, and the service. In my experiance the attention that you get from a person that you are standing in front of, , is always better than a person you are talking to on the phone, or via email. For that reason I commend Places like Youngs that continue to do buisness in a rough economy like this! Keep up the good work!