Two weeks ago I made a rather large purchase after I received my tax return. It took them almost 5 days to process my order, and because of the wait 3 of the items I purchased went on backorder (I emailed and checked their status before I made the purchase). I was furious and sent an email complaining. I never heard anything back a week later, so I sent another email. This time I received one that said if I wanted to, I would cancel the backordered items, and they would upgrade me for free up to 10%. I never did anything, just hoping my items would be in stock, and get shipped to me shortly.
A week and a half later, I receive my package. I was SUPER stoked, and began ripping it apart. I then realized that I was missing 3 items. Awesome. I then sent another email, explaining how furious I am with them, and demanded a resolution. I also told them that I wanted a refund on my backorder items, because I was purchasing them somewhere else. After another email, and waiting a couple more days, I get an email from them back saying they will refund my items, but will have no resolution for my missing items. I obviously replied, but this was about 3 days ago, and have heard nothing back since.
I will never buy from them again, as this was my first (and last) Evike experience. They are slow, unprofessional, and offer terrible customer service. Not recommended.
Evike tends to cause pretty polar reactions among people. Either they have a great experience, or just everything becomes a massive train wreck. I had hoped they had put their days of shitty service behind them, because for almost the last two to three years straight, I have seen very few if any negative reviews of them.
Sucks to hear you got boned Echelon, hopefully they end up making it right for ya.
Echelon, It 's funny you bring this up. I have been dealing with almost the same BS. Last year I ordered from them a few times with fantastic service. This year I have cancelled 2 orders with them already because of BS. If my new order doesnt ship out tomorrow, they will get more than an earful.
Mixed up orders happen. But when a customer who is the victim of the mix-up can't get a clear answer or satisfactory response from the people at fault, there's a problem. There is no excuse for not promptly responding to an e-mail. They are a business and should act like it.