I stumbled across these guys by accident - they were one of the few places I found in a web search for Hatch Operator CQB gloves. I placed my order for the gloves on a Sunday and selected three day shipping so that I could use them the next weekend.
On Monday, I got a call from the owner informing me that the gloves were out of stock and he couldn't have them for me "in three days". He further said that he expected them in in three weeks and that to make up for not having the item in stock, he'd give me free UPS ground shipping. Three weeks went by and I didn't hear anything, so I called the store to ask about the status of the order. He told me that he'd gotten a Hatch shipment that morning and my stuff was probably in it, and if I'd wait a moment, he'd check. I waited, he checked, and then he informed me that the gloves were in and would be on that evening's UPS truck.
Back-orders on tac gear are a fact of life these days, but this was the first time a store had called me to warn me about one, offerred anything in compensation, or been so precise about actual shipping times. While their selection is very limited, they'd be my first choice for anything they stock. A+