Post by M.S.-ARC on Jun 3, 2013 14:05:25 GMT -5
I am a huge redwolf fan especially because I've won a few major items from them and all my transactions have gone well so far.
That being said, I wanted to share what I am going though right now just because of how confusing its getting. I'm still in the middle of it so I'm hoping it will turn out well.
A few weeks ago I ordered an Ares SL8. Paid right away and provided them all the necessary info. Checked the page a day later and noticed that the item was out of stock so I sent them an e-mail just to make sure that my order made it before it went out of stock.
Got this response from REP#1:
So far so good. A day later I get this e-mail from a different rep, REP#2:
Very confusing seeing as I just got an e-mail saying one was put aside for me so I forward him the e-mail from REP#1.
A day later I get this response from the original REP#1:
So yeah confused even more. No explanations on anything and it looks like I'm not getting what I ordered. Later that same day I get this automated message from redwolf (3rd different contact):
Confused again. Checked my redwolf account and I get the same info that it was in fact shipped. So it looks like I'm getting my stuff after all. I figured that nobody seems to be communicating over there so I'm just going to wait to see what arrives. A few days later I get this e-mail from REP#2:
Definitely completely confused. I sent him the automated message with my tracking info and now waiting to hear back. Anyone else go through anything like this with redwolf?
I will update this thread as the drama ensues.
That being said, I wanted to share what I am going though right now just because of how confusing its getting. I'm still in the middle of it so I'm hoping it will turn out well.
A few weeks ago I ordered an Ares SL8. Paid right away and provided them all the necessary info. Checked the page a day later and noticed that the item was out of stock so I sent them an e-mail just to make sure that my order made it before it went out of stock.
Got this response from REP#1:
Thank you for your email. Regarding your order XXX, the package has already reserved that before out of stock. we will proceed to ship out as soon as possible. Thank you.
So far so good. A day later I get this e-mail from a different rep, REP#2:
Dear Sir,
Thank you for ordering from Redwolf Airsoft. Regarding order# XXX, due to database issue the following item is out of stock.
Product: ARES ASL8
We apologize for any inconvenience caused, and please kindly choose other airsoft products from our website, or just simply advise us the product name and product code by reply
Thank you for ordering from Redwolf Airsoft. Regarding order# XXX, due to database issue the following item is out of stock.
Product: ARES ASL8
We apologize for any inconvenience caused, and please kindly choose other airsoft products from our website, or just simply advise us the product name and product code by reply
Very confusing seeing as I just got an e-mail saying one was put aside for me so I forward him the e-mail from REP#1.
A day later I get this response from the original REP#1:
Thank you for your email. we are sorry to inform you that the item ARES ASL8 code SR-002 is out of stock, We apologize for any inconvenience caused, thank you.
So yeah confused even more. No explanations on anything and it looks like I'm not getting what I ordered. Later that same day I get this automated message from redwolf (3rd different contact):
Thanks for choosing us! Your order has been shipped!
Order Number: XXX
Shipping Carrier: Courier Mail (Express)
Shipping Company: Speedpost
Tracking Number: EAXXX1HK
Order Number: XXX
Shipping Carrier: Courier Mail (Express)
Shipping Company: Speedpost
Tracking Number: EAXXX1HK
Confused again. Checked my redwolf account and I get the same info that it was in fact shipped. So it looks like I'm getting my stuff after all. I figured that nobody seems to be communicating over there so I'm just going to wait to see what arrives. A few days later I get this e-mail from REP#2:
Hi,
Thank you for your email. For that email, my colleague is just letting you know your order is in process, but we’ve been told by our warehouse team that there is an item out of stock, so you can simply refer my email for latest update, and please advise if you want alternative item instead, thank you.
Thank you for your email. For that email, my colleague is just letting you know your order is in process, but we’ve been told by our warehouse team that there is an item out of stock, so you can simply refer my email for latest update, and please advise if you want alternative item instead, thank you.
Definitely completely confused. I sent him the automated message with my tracking info and now waiting to hear back. Anyone else go through anything like this with redwolf?
I will update this thread as the drama ensues.