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Post by Guest on Jul 18, 2008 23:22:46 GMT -5
I posted few months back (about the poor service i had gotten and their attempt to sell used items as new) and I thought I should check here to see if anything has changed.
It appears not. I have seen a few posts about poor service in the Kalamazoo store and it seems that Kdog has become more and more... wow, not sure how to put this in PC terms... umm... dude you are pretty much a dick. They way you yell, and bitch about customers in pretty much all of your posts makes me think that you are a person that works for help desk and not a sales person. You have not tried to right any customers situation, just stand on you leg that Young's is amazing, its not your fault or anyone elses, but the customer. I could start quoting you, but I don't think that I really need to, anyone can read through them and see.
Do you do a good job with the web site, sure.. i guess. Minus the fact that you steal pictures from other websites (refer to my previous post, you said this with me in the store to a guy on the phone while you stuffed your face and ignored me). I am sorry if you feel that this is an attack on you, but the store in GR does not seem to have NEARLY the number of issues as this store, and you can only blame a language barrier or "its my bosses fault" for so long.
So now, I shall take my business online to buy my first AEG. Nevermind I was in the store the other day, and again, you had your back to the door and you were online. And no sooner had I noticed that did I turn around and walk back out. Your customers are in the store too, not just on the screen, its time you acknowledge that and realize your are a sales person.
Your former customer
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Post by Crazyman™ on Jul 19, 2008 8:39:25 GMT -5
Let me ask this, what kind of chicken shit makes these types of whiney posts under " guest "?? You're in the store, look around and ask the guy for help, it seems to me that you need to grow up or get the fuck out of airsoft.
And, if you're going to take the time to post this kind of shit, man up and post under your real name, it might bear more weight than some random asshole posting a slam on somebody. It only makes you look like you have a personal issue with Kdogg and are too much of a pussy to say it without hiding behind " guest ".
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Post by 94yroldmidget on Jul 19, 2008 9:11:47 GMT -5
I made an account. Feel better? This isn't "whinny" this is telling him why I will NOT buy from him. This is telling others my experience that their instore service sucks and that kdog is both rude AND offensive in tone and language onlilne, I can only picture what it would be like to talk to him in the store (never had the chance, he is always on the computer). It also seems that you share Kdogs love of offensive and abusive "big boy words", happy to see Airsoft is such an adult sport.
FYI I have an account, its the internet, im a 94yroldmidget, i can be who or whatever I wanna be and posting under guest is just quicker. Feel better that I have an account now?
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Post by kdogg on Jul 19, 2008 16:19:03 GMT -5
Well here is a thought. How about you say excuse me, can I ask you a question rather then to just stand there with a stupid look on your face...?
If I looked busy I was busy. I take no breaks. I take no lunch so I eat when I can.
Funny, though, I've never had anyone tell me I'm rude. Most people like me and think I'm a nice guy.
Who else thinks I'm a rude asshole? Guys/gals? Anyone?
*Post Update*
Actually, I just realized who you are. Had I actually noticed you in the store, I would have asked you to leave. Generally when someone comes into our store then slams us on a public forum without expressing there problems to us first, um yeah they are not welcome back.
What it comes down to is your a customer who already had a problems with us, slammed us on the forum once and came back just to do it again.
As was suggested above, open your mouth if you need help. What you refer to as me stuffing my mouth was me trying to hurry up and get my lunch in and reply to some emails and process some orders. So yeah, I was a little busy, excuse me.
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Post by Tex on Jul 19, 2008 16:53:53 GMT -5
If you want Kdogg's attention, just offer him a donut But really, we've had our differences, mainly when I look back upon them, it was my immaturity that caused them. And now I go to the range and shoot with him. Just another cry baby is all I am seeing here.
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Post by kdogg on Jul 19, 2008 17:16:42 GMT -5
I have nothing else to say!!!! TEX.. Dude thanks a lot. You made me laugh. I've been having a crappy day. Been SLAMMED in here today like you wouldn't believe. Yeah the more I get to know TEX, he is good people. Boy we sure annoyed each other when we first met though. I guess it's because of our winning personalities huh? Btw I'm going shooting Sunday btw if your down. I think your woman wants to come too, ran into her at her work.
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Exodus
New Member
Surprisingly nimble
Posts: 499
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Post by Exodus on Jul 19, 2008 17:34:21 GMT -5
Hey, 94yearoldmidget, just shut up about the whole thing. It'll help you a lot in the future. Compare the amount of threads in the Empire Airsoft feedback that are negative and positive, and you will find that its a good store. We don't need threads to tell KDogg that 1 person will not buy from him. Why not just come up to him face to face instead of hiding behind a keyboard? Seriously man, this could have been a PM or IM or phone call before you slam him in public. KDogg, the rest of the community still loves you And I will STILL buy from him.
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Post by Knief on Jul 19, 2008 17:42:40 GMT -5
Lancer, Crazy, I don't believe you guys have much business in this thread. If a member can't post a negative retailer review without being chastized, then why do we have this forum section? Neither of you were in the store when 94yroldmidget had his problem. That's great that you two have had good experiences with Empire, but it's important for future buyers to know both the good experiences and the bad. I'm getting really tired of this, "STFU noob and quit complaining about your bad experience" attitude in this section. I'm sure you both can see the inherent problem there, right? This is a review forum. If somebody had a bad experience with a retailer, even if you like that retailer, they have to be able to voice their problems openly.
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Post by kdogg on Jul 19, 2008 17:45:51 GMT -5
Fact of the matter is this... No matter how much I try to be on top of things, sometimes, someone is going to slip threw the cracks and we can't keep all the customers happy all the time.
Also, thanks for pointing that out Lancer. That's very correct I just didn't feel like getting into a pissing contest over it.
One thing to add though. Normally you only see people post when they are mad about something. It's rare to see people post to say how pleased they are with a business so actually our positive feedback would WAY!!! out number the negative if everyone actually left feedback, but they don't.
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Post by kdogg on Jul 19, 2008 17:51:56 GMT -5
Lancer, Crazy, I don't believe you guys have much business in this thread. If a member can't post a negative retailer review without being chastized, then why do we have this forum section? Neither of you were in the store when 94yroldmidget had his problem. That's great that you two have had good experiences with Empire, but it's important for future buyers to know both the good experiences and the bad. I'm getting really tired of this, "STFU noob and quit complaining about your bad experience" attitude in this section. I'm sure you both can see the inherent problem there, right? This is a review forum. If somebody had a bad experience with a retailer, even if you like that retailer, they have to be able to voice their problems openly. Seems to me, every single person in this thread with the exception of the person who started it HAS done business with us. Seems like they all have the right to there opinions. One of them had a bad experience, the rest as far as I know all had good ones. Although I will agree that the whole STFU n00b type responses are uncalled for. Everyone is entitled to there opinions good or bad.
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Post by Knief on Jul 19, 2008 18:05:20 GMT -5
kdogg, while that may be true, it's neither Lancer's nor Crazyman's responsibility to deal with the situation for you. They weren't involved in whatever transaction or lackthereof that took place between you and this dude. I don't care who's right and who's wrong in this situation, I care that the MiA community is stiffling an opinion on something like this.
Imagine if you weren't a retailer, and you went into a store and felt like you were treated like shit (even if you weren't, but it's clear that 94yroldmidget at least feels like he was). Would you think it was fair that you couldn't post a review of your experience with the retailer in this retailer review section? We have this board for exactly this reason, so that this guy who was upset about his experience with a store can have a voice. And there's nothing wrong with you coming on here and explaining the situation, apologizing, telling the guy he's an idiot for just sitting there, or promising to suck his dick the next time he comes in. The problem in this thread are the people who aren't involved in this trying to rag on somebody who is involved like they have any fucking clue what went down. That's just not fair to anybody, you or him.
And what if it went the other way? What if 94yroldmidget made this post, and then every member who's ever had a bad experience with you or Empire came into the thread and started trashing you, and then ignoring every response you tried to make to rectify the situation? That'd pretty much suck. I won't let that happen to him just like I wouldn't let that happen to you.
[edited for your second post]
I don't disagree with that, but neither person's post was to the effect of, "I've actually had a positive experience with this retailer." Both posts contained a lot of personal attacks (which are bannable offenses, by the way), and they were clearly very negative towards the original poster rather than just being positive towards your role in this.
And while both parties have done business with you, neither of them were involved in this little mis-transaction. So neither of them can speak intelligently about it. That means that neither poster should have opened his mouth about it.
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Post by Munin on Jul 21, 2008 15:46:25 GMT -5
I've had a business dealing with Empire airsoft. I'm still waiting for my merchandise. Nearly a year later. (This is another not-so-subtle reminder to send me that spur gear. )
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Post by kdogg on Jul 21, 2008 17:47:42 GMT -5
I've had a business dealing with Empire airsoft. I'm still waiting for my merchandise. Nearly a year later. (This is another not-so-subtle reminder to send me that spur gear. ) You know, I hate to reply to stuff like because its always a long ass post that looks like I'm trying to make up some excuse or lie but the fact is you people twist the crap out of your posts or leave out MAJOR details that make all the difference in the world as to how people will take your comments. Munin, not cool man. I don't find this funny at all. Make sure if your going to post some BS like this, you put up all the facts. Almost everyone who reads this the way you posted it would assume you placed an order and we NEVER sent you anything to begin with. You left out the part where we shipped your order which btw was a cheap china made ECHO 1 gear set and that you in fact did receive it as ordered. Day or two later you contacted me saying a tooth had broken off or was broken off one of the spur gear. Now as normal with almost EVERY airsoft dealer in the word, internal parts sales are all FINAL. Why? Because dealers can't verify if the part was broken out of the package or broken when the customer tried to upgrade or repair the gun. Even though all parts sales are final, I tried to do you a FAVOR. I said I would see if ECHO 1 would replace it but I couldn't say for sure.Took them what two months to send me a new gear then it was the WRONG gear when it got here. Again, no warranty on parts at almost all airsoft dealers but again, I said let me try to get the right one. Another few weeks and I'm told by ECHO 1, sorry we have no gear sets right now. So anyway again trying do you a favor, I offer to send you one out of my own personal parts bin of parts bin as a favor and I told you it had NOTHING to do with Empire Airsoft but just me trying to do you a favor. Which if I remember, I sent you one. Later I'm told no gear came so I said again as a favor, I would check my parts and send you another one. That was the same time I stopped using the MIA forum for a few months so it slipped my mind. Every freaking time I try to do you people favors, or go that extra little bit it comes back and bites me in the ass in the form of people slamming Empire Airsoft. This had nothing to do with Empire Airsoft. Pretty standard policy, most major shops have it. Please see these examples. Airsoft Atlanta: Products specifically exempted from warranty include, but not limited to are: sale/closeout items/guns, used items/guns, custom or upgrade partsAEX: shall not liable for normal manufacturing variances, for customary variations from specifications, for imperfections inherent in the process used, or for damages resulting from improper shipment, storage or use of goods.
Gas, bb’s, individually sold internal mechbox replacement or upgrade parts are not warranted. AirsoftGi: All upgrade parts are sold as is, all sales final, absolutely no exceptions.
Man I could list a dozen other Airsoft dealers with the same policy. Same with car dealers too. If you buy internal parts from a car dealer and they do NOT install them, they generally have no warranty. Same with most computer companies. Nothing about these policies makes us or any other dealer or company bad or shady its just the way the industry standard is but guess what, customers will still be mad and there isn't much you can do about it. See if I had stuck to the policy we and almost every other dealer has, this wouldn't be an issue. This is what I get for trying to do someone a favor.
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Post by Яoman on Jul 21, 2008 17:59:45 GMT -5
Kdogg IS a good guy. I dont know how many times ive posted this in other threads but what I post is true.
The I placed my order was Chirstmas Weekend. I tried to place an order, I put the exact amount on the card, and tried to pay for it. OH SHIT! Forgot in-state sales tax.
Kdogg said he would remove the Tax that way I could pay for the products now and I could file that I bought something online and pay tax later. AWESOME
I bought a Classic Army M15A4 Carbine Stater Kit and a WE Hi-Capa 4.3. AWESOME. Came in the mail RIGHT AFTER the weekend was over. Super fast deliver.
It was to good to be true because my luck ran out. I got a lemon CA. It broke 2 days after I got it. Kdogg didnt have to do a damn thing to help me. It wasnt his fault. It was a brand new product, he sold it, it was out of his hands. But, my lemon was on a chain of lemons. He got a bad batch. We dropped the rifle off, he fixed it, and we picked the rifle back up. I got it and it broke 2 weeks after that.
Kdogg couldnt do any more with it for free.
Was it his fault it broke? No. But thats besides the point. The man went out of his way near the holiday to do my a favor. Him AND Young. After that favor he did another by trying to fix my rifle after it broke when he didnt have to mess with it again because it was out of his hands.
I thank Kdogg for his help. I have heard mixed messages and I have gotten faulty products but those are other peoples words and Kdogg didnt make the guns himself so I cant really blame him for it.
Just because you have a small preference on store owners doesnt mean you have to come on here and completely bash the poor old fuck.
All your bitch rant was, was about costumer service. The guy is basically running 2 businesses at the same time. Give him a break. Its an Surplus store NOT FUCKING WALGREENS.
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Post by kdogg on Jul 21, 2008 18:26:15 GMT -5
Not much we can do if the manufactures don't provide a warranty. I do what I can, where I can, when I can but 99% of the time we are left holding the bag if we exchange without approving it threw them first.
Hence why I tried to do you a favor Munin.. If you wanna go post a thread about how much I personally suck, go for it but don't drag Empire Airsoft into me trying to do a favor.
I ordered some MAG magazines from Spartan (Classic Army) right. I sell this customer a box and 7 out of 8 simply will NOT feed. Even with oil, nope, crap... So I exchange them, no problem... I send them back to Spartan and they return the defective mags and tell me sorry no warranty is given by MAG so there is nothing they can do. I still have the defective mags sitting here.
Am I mad at Spartan? Nope.. It's my fault for not checking there return policy before making the exchange. Had I checked, I would have known they have no warranty and I would have had to deny the exchange to the customer. Unfortunately this would made the customer mad but we are just the reseller, not the manufacture.
Of coarse we would have been the bad guys in that one too and since this was a local MIA customer, guess who would have gotten more bad feedback. Sometimes we can't avoid it though.
Btw Яoman, Classic Army now has a 60 day warranty, cough cough... *Kdogg* glances around. Ever get that gun fixed?
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