Anyone have an idea how long a customer, on average, has to wait before they receive backordered items?
I placed an order with lightfighter tactical last month on the 23rd and I'm still waiting for 3 of the items I ordered. They say they can't give me any estimate because they themselves don't know when they will have the items back in stock. I ordered: 1 TT Hyd Carrier 1 Paraclete Quad Pistol Mag Pouch 1 Alta Superflex Knee Pads
The same goes for Airsoft Extreme. I am waiting on 2 Guarder Mag Pouches and a Battery that I ordered last month. They can't say when they might be in either.
Is a month not reasonable enough for a business to contact their suppliers and restock items in order to ship them out to thier customers? The least they could do is list their items online that are out of stock as well as have more personable customer realations staff. When I call to inquire about my orders status they talk to me like its my fault. Anyone else been in this spot before? How long should I expect to wait?
Post by Josh Walrus on May 27, 2004 16:24:09 GMT -5
ive been in the same situation, i just cancelled the order for store credit then ordered from somewhere with the items in stock, and use the store credit on something else
but i dont like trying to deal with people via email about convincing them to validate your store credit and stuff now, so i just email retailers to see if what im going to order is in stock first
"Do I believe what is absurd Trinity? That one man can come and destroy a whole race of machines, ending a war that has raged on for more than 100 years? Yes, It's absolute lunacy! That is why I must believe it. Faith by it's very nature transcends logic."
With Lightfighter, expect to wait a looooong ass time. I cancelled an order that was over 3 months backordered and I'll never do business with them again. Try Diamondback Tactical for anything that's not TT. For TT stuff, go to their website, they'll get it to you ASAP.
The thing about lightfighter is that they supply first and foremost to military personnel. Not to mention their suppliers are probably putting out maximum production and selling it faster, since there is a war going on. It's more important for somebody being shot at with real bullets to have the right gear, wouldn't you say? So with that in mind, it's understandable to me to have to wait a little longer for gear.
As far as Airsoft Extreme is concerned, they may be having customs troubles or their supplier is just taking their sweet ass time or something. I don't know. I don't have an excuse for them.
Post by HotelSixActual on May 28, 2004 10:09:45 GMT -5
In a free market economy though you shouldnt have to make exscuses for retailers. If a company cant deliver your goods in time, go with a company that can. Tough break for lighfighter if they can't suppor their civilian customer base well because of their military contracts but thats somethign they should be dealing with besides having peopel wait several months for their products. So if they arent producing good customer service and delivery times, go with a company that does.
I have herd some bad stuff about lightfighter and i dont really like how there website displays their products. But i have herd a lot of good stuff about diamondback tacticle so i will probebly end up ording some stuff from them in the near future.
Im just going to start the flame war off and say any replica that isn't made by TOP sucks ass and you're all retarded because you dont agree I will offer no evidence to back up my position since it's an opinion and only use increasingly non-sensensical ad-hominem attacks against my detractors~ Jacko
My rule of thumb is, if a reputable retalier forces me to wait more than a month, I go somewhere else.
I can certainly empathize with many of the retailers focusing on providing the necessary accountrements to our Military personnel, however, they should also be able to empathize with me, a civilian, purchasing for airsoft. There are a plethora of different retailers out there, if one doesn't have or can't get what I want, I'm quite confident that there are others that can do the same.
I've found the best way to deal with retailers whom are taking their sweet old time, is to give them an earful over the phone. Email is fine for checking up on the status and sending feedback, though only the phone can truly convey the emotion of how pissed you are. Sometimes, you may be able to light a fire under them to get your order going, others, they may rebuff, forcing you to shop elsewhere.
Believe it or not there is a war going on so good gear is in high demand. Gear companies are cranking things out as fast as they can, but since they're mostly smaller workshops/factories with a limited amount of workers they can only do so much at a time. (Not including Blackhawk of course)
The waiting game does suck. I'm still waiting for a dump pouch I ordered six months ago and it is getting pretty frustrating. In the end however, I know it will be worth the wait.
Just as Boanerge mentioned : The best thing to do would be to give the company you're ordering from a call or email and find out if your items are actually in stock before placing your order. There are plenty of gear retailers out there, one of them is bound to have what you're looking for.