Post by Яoman on Jun 6, 2007 18:15:36 GMT -5
:: Scale from 1-10 ::
Well I ordered a Maruzen APS2-SV and a 300% upgrade kit from AirsoftExtreme.com for my first "project rifle".
Have not received it yet. It takes a LONG time for them to even process the waiver and thats something I wasnt happy about because I faxed it and they received it and didnt update my waiver status even though they confirmed that I did indeed send one in.
-1
Anyway, Ordered on May 30th and on Jun 5th it was still processing
my order. Was a bit frustrated because it was still in processing not even packaging or shipping yet to I slung them an email to ask whats going on.
-4 (1 point for every day they kept that simple order in processing)
After about 5 minutes they responded to my email by sending my order directly into packaging.
+1 (Immediate action seemed to be taken)
They replied to my emails rather quickly and explained it all. They said the processing was there team getting all the necessary parts for my upgrade kit and configuring them so I would have a drop in kit. Also they sent that bitch right into shipping and is on its way as we speak.
+2 (For explaining everything, giving me a tracking number for my order, and having one hell of a response team.)
:: Thats a 8/10 ::
It's traveling from California to Illinois. I'm kind of disappointed on that because its going to take at least 2 days to get it there (it was sent there at 2am and its ground and the drivers are only allowed to drive 10 hours at a time) so thats at least 3 days to get here. Only time will tell.
Besides that I am please with there the service and there selection of items thought they could do a bit more on informing us of what the hell is going on with our couple hundred dollars.
*** SUPER EDIT ***
They forgot to send me a magazine for my rifle! They take forever on my upgrade kit and forget a the magazine.... WHY!
*** SUPER EDIT ***
