Post by A. K. Waters on Jun 25, 2004 1:38:22 GMT -5
My first and last experience with Combat Depot began when looking for a KJW M9 after Atlanta Airsoft did not inform me that they were out of stock for over a week and charged my credit card anyways.
I paid though PayPal, (mistake) in the amount of $ 153.85 and got the package in about two days. When I opened I discovered two things. One how there was no original box and two that the metal parts had several scuf marks from the not so great packaging.
I alerted CD and he stated I quote here "please send the gun back and we will refund you the money less shipping and handling fees,because after all, we are selling the gun, not the box."
After I paid another $ 7.30 to send it back I had to wait exactly 7 days before receiving less than the refund I should have got. The KJW M9 price is $ 145.00 and for a refund I got 140.99. Which basically meant I just paid out a little over $ 20 just for the transaction. Not to mention the two to three day wait time on answering each email.
I would not doubt that all of his items DO NOT come in original boxes. Maybe that does not mean much to some people but it does to me, obviously.
I have also had a good order experience with Combat Depot. I ordered a HurricanE M4 Metal body from them. It shipped out the day after I ordered it and arrived in good condition.
The body was in the HurricanE box complete with all the parts that come in the kit.
I have also ordered a battery charger from Combat Depot and picked it up at an OP that I went to where Blade (proprietor of Combat Depot) was going to be.
I'm sorry that you (A. K. Waters) had a bad experience with them. I would order from Combat Depot again. I give them an A. Blade is very helpful in answering questions about his products and inventory.
Often times the boxes are turned inside out when they come into the country so as not to be easily spotted and searched by customs. Did you check to see if the inside of the box might have been the box top?
As for the money, if you've still got a copy of the invoice in your email account, send a copy back to him asking for your $4.01. I would hope that Francois would correct his mistake.
I've also had many great experiences with Combat Depot and Francois's former retailer, airsofttoys. They've done no wrong by me and I've ordered probably over $1000 worth of guns, bbs, gas, and parts from them.
Ditto the good with Combat Depot. I've found Francois to be incredibly helpful and resonsive. In fact, last time I ordered something from him, I simply sent him and e-mail asking him to ship the item elsewhere (it was for one of my repair customers). No worries, and in fact the part I had CD ship out actually got there before the gun that had sent back via USPS the previous day.
A+ from me, and I'd definitely order from them again.
As stated before by everyone else except Waters, I have only had great experiences with Combat Depot. I ordered my gun, battery w/charger, a few magazines, and bb's from there and I had no problems. Francois replied to all of my emails promptly and answer any questions that I had.
I'm sorry to noticed you never really followed up with me about that "transaction fee" issue and it would be nice if you have told the others folks about it.
first of, I emailed you about that fee, which I think was charged because of your account with Paypal. I personally never had any fees charged to the customer when I WAS sending money back. Although, if you have a special account and they charge you fee, how can I be responsible? evenmore, I also asked you to verify on your side and if Paypal was effectively charging you fee, you could have rejected my refund and we could have done something else. Obviously, you took the money back and decided to complain about it, without even emailing me back for possible solution. I'm not posting this to bad mouth you but please, for all other companies you will buy from next time, be more respectful and understanding and work it out with them. Matter of fact, you are my first customer in 16 months that just decided to not reply my emails and complains everywhere.
Now regarding the box. NO, I'm not receiving my gun in white box all the time but even when I do get them in white boxes, I still pay the same price. Now, If I also have to deal new prices with suppliers as well as changing my selling price all the time because of a box, I'm sorry but I don't think the customer will win at the end.
So overall, I'm deeply sorry that the box itself gave me a bad comment, not even the product itself. What is next? color of my website?
Combat Depot is the shiznit. I've ordered about 15 times and they are great. Always lightning fast shipping. One time they forgot an item and shipped it the next day. The only thing that stinks right now is their closed til Aug. 10th.
If you're asking where to buy a metal slide, this is the wong thread. If you're asking if you should buy a metal slide, this is still the wrong thread. If you're asking if you should buy a metal slide from Combat Depot, then the answer is yes.
Besides price, I would say there isn't a reason to opt out of the metal slide/barrel. However, if you're going to buy something simply because a retailer said you should, prepare to spend a lot of money. Metal slides are a good way to increase the durability and realism of an airsoft replica.
Post by A. K. Waters on Dec 30, 2004 16:17:00 GMT -5
Thats what I did, so I thought.
I just bought a KJW Glock 23 (metal) from Combat Depot, since he was the only USA dealer that had it in stock.
Now from other dealers, the ones I mentioned, a KJW Glock 23 Metal Version will absolutely come with a metal slide and metal barrel. Even Arnies reviews states that as a fact.
When I received it from Combat Depot on Tuesday, it only has a metal slide. I have a bright orange plastic barrel and no metal one.
Before even when I ordered the same thing from overseas, and I did in fact receive a Metal Slide and Metal Barrel installed. The Metal Barrel was painted red on the tip for importing through customs but it was easy to take off.
I have sent him three emails on this now, since the day I got it with no response, no phone calls, nothing.
So I wonder why I did not get a metal barrel when 6 other dealers state that I should. Arnies review states that I should, and its even cheaper from overseas.
I am not trying to "publically bash" him, I just want an explanation. If someone wants to tell me that I am crazy. Fine I can go with that. If someone tells me I am wrong. I can go with that too. However I still have a "on sale" price tag of $ 105 for a not fully metal weapon.
I have a hard time believing that Blade would purposely scam his customers after all of the excellent service that I've received. You also must know that he's not the first retailer to have his mits on the gun. He orders from a Hong Kong shop (I believe it's WGC, but I'm not sure anymore), and they send him the products to sell to you. So, it stands to reason that what he got from Hong Kong had the orange plastic barrel installed. Why might blade be receiving orange plastic barrels on his guns? Because Combat Depot and Airsofttoys (his old store) took thousands upon thousands of dollars of losses by losing their guns at customs because "The orange wasn't orange enough." So, blade doesn't want to lose any more money because of that. What does he do? He makes damn sure that his guns are nice and oranged up so that he can have something in stock. The long term players on this board remember the customs scare a couple years ago and we've accepted that some times trademarks will be burned off of guns and sometimes the orange paint will be baked on. Technically, if the trademarks are recoverable and the orange is removable, it's illegal to import the gun (unless it has officially licensed trades, but very few guns do), and there's no reason to expect a US retailer to break the law for you. If you want your guns without orange, then ask an HK company to do it and agree that you'll accept the risk of taking the losses if your gun gets siezed.
Post by A. K. Waters on Jan 2, 2005 23:51:40 GMT -5
I totally agree that the barrel has to be orange around the tip one fourth an inch to comply with us customs imports.
However what happened to me before which was over a simple thing as a box. Have you ever tried selling something without the original box? I mean really tried and broke even or even made a penny profit. To me, not having one, especially if you planning on resale later in the future its necessary. But that is beside the point for this.
The money matter which is another thing altogether and I will drop that issue, for now as to not bash on blade.
I can relate and understand if a dealer or retailer has problems with imports. However, if it is advertised metal version I would expect to receive a metal slide and metal barrel. Especially if I am paying more money. Just like it states in the reviews from Arnie or others especially if it comes from the KJW themselves. So what does this mean for the US consumers? Buy directly from Japan, Hong Kong, or whomever and wait the extra three days for customs to clear it.
Granted, Combat Depot does not state that it comes with both, only "metal version" But when I read the same thing from different sites, and then I chose Combat Depot for my choice to service me, and I do not get what I wanted or ordered I get upset. And don't tell me that you wouldn't in my shoes.
I would suggest for Combat Depot then to make changes in order to avoid these misunderstandings. On is if it came to him that way from his supplier, then it should have been inspected first before placing on the shelf. The listing of such product also should state whether or not a metal slide and metal barrel are included or not included in item. Simply enough inform the consumer.
At any rate, I returned it to Combat Depot on Thursday through UPS which should deliver on Monday. Speaking of Monday, my first email to CD was on Tuesday the 28th. A second on Wednesday and on Thursday a third email was sent. No answers or reply to any. So far at least.