Post by Gentner on Oct 21, 2008 18:23:19 GMT -5
Latest Purchase
At the end of September I made my most recent purchase from DBT and since most of the products were on backorder, I had to wait approximatley 22 days to recieve it. However I did encounter my first semi bad encounter with DBT.
Now DBT is usually good for having most of their products on backorder, however since they dont deal directly to Government and Military Agencies, you usually dont have to wait long to recieve your order. Now when I made my purchase I used my Brothers GSA discount to knock off a good 90 bucks off my order which was great, however somewhere along the lines either by myself or between DBT and their manufacturer (CAT), I ended up recieving the FAPC Gen II instead of the Gen I. On my order, and on DBT's, I purchased a Gen I, so Im leaning more towards the fact that someone at the CAT factory accidently produced the wrong PC. Now I talked to Rosa (The Diamondback Rep who has taken about 90% of my orders) and said that they'd express rush the Gen I (Since its on backorder) and I should have it by next Thursday. Now this is really cool on their part because not only are they rushing my order, but they are also shipping and picking up the Gen II free of charge.
Overall between their customer service reps, the quality of their gear, and the price (for the most part) are hard to beat. DBT has to be one of the best gear manufacturers out there on the market and they really care for their customers. The only bad experience I have had with them has been fore mentioned, but even that wasnt that bad of an experience.
At the end of September I made my most recent purchase from DBT and since most of the products were on backorder, I had to wait approximatley 22 days to recieve it. However I did encounter my first semi bad encounter with DBT.
Now DBT is usually good for having most of their products on backorder, however since they dont deal directly to Government and Military Agencies, you usually dont have to wait long to recieve your order. Now when I made my purchase I used my Brothers GSA discount to knock off a good 90 bucks off my order which was great, however somewhere along the lines either by myself or between DBT and their manufacturer (CAT), I ended up recieving the FAPC Gen II instead of the Gen I. On my order, and on DBT's, I purchased a Gen I, so Im leaning more towards the fact that someone at the CAT factory accidently produced the wrong PC. Now I talked to Rosa (The Diamondback Rep who has taken about 90% of my orders) and said that they'd express rush the Gen I (Since its on backorder) and I should have it by next Thursday. Now this is really cool on their part because not only are they rushing my order, but they are also shipping and picking up the Gen II free of charge.
Overall between their customer service reps, the quality of their gear, and the price (for the most part) are hard to beat. DBT has to be one of the best gear manufacturers out there on the market and they really care for their customers. The only bad experience I have had with them has been fore mentioned, but even that wasnt that bad of an experience.