|
Post by Toothbrush on Jan 17, 2006 21:01:59 GMT -5
More good, bad and ugly.
Got the gun today: Good
Sent me the wrong gun (G23F): Bad
The gun they said they switched with mine was a 23F (The owner of that got my gun) so I am fearing they sent me (either by mistake or choice) that other guys gun. Will be calling tommorow.
|
|
|
Post by Lord Gilbon on Jan 17, 2006 21:18:09 GMT -5
To get actual proof for you guys I just email KSC itself and I also emailed airsplat.com to find out who their sources are. Didnt mean to change the whole subject of this post.
From what Ive heard 21CA isnt all that good. Ive had friends order from them and their stuff didnt come for a couple months. I have yet to hear one good thing come from 21CA. From what I can gather, it sounds to me like they are lazy as hell.
|
|
|
Post by Toothbrush on Jan 17, 2006 21:23:36 GMT -5
Beyond this, I havn't had any trouble with 21st. Sold them a gun for rental and when I ordered from them I got my stuff in 2 days without issue.
I have heard good and bad and hope my issue can be resolved. If not at least I have a useable gun out of it, even if it isnt quite what it should be.
|
|
|
Post by Zorak on Jan 18, 2006 8:17:02 GMT -5
From what Ive heard 21CA isnt all that good. Ive had friends order from them and their stuff didnt come for a couple months. I have yet to hear one good thing come from 21CA. From what I can gather, it sounds to me like they are lazy as hell. If you don't have firsthand experience, let the people who do have it do the talking.
|
|
|
Post by BoredKender on Jan 18, 2006 16:53:32 GMT -5
i have personally had nothing but bad experiences with 21CA. i live 20min's away from it and frequented there about 3 times a week. bill deals with customers on a "who's spending the most money" basis. i tried going there during posted hours once and he wouldnt even open up the shop for me because i didnt know exactly what i wanted or how much i wanted to spend. and to think i almost worked there. there were also several times when i was there that he would openly make fun of customers while they were not looking (female customers in particular) and make lewd comments about them when they left. all-in-all, i have never been impressed there
|
|
|
Post by Toothbrush on Jan 18, 2006 17:05:11 GMT -5
Update: They will be sending me the proper gun (G26c). But since they don't have any in stock (KWA or KSC) they are ordering me (supposedly today) a new KSC G26c ;D So in the end I will be getting what I deserve, so to speak.
|
|
|
Post by Psychosis on Jan 18, 2006 17:56:56 GMT -5
one would hope after all this trouble you would get an equivalent of your original weapon...
|
|
|
Post by Toothbrush on Jan 18, 2006 18:00:46 GMT -5
Not to get to far off topic but apart from not having trades, I wasn't disapointed with the KWA... just that it wasn't the correct model.
Personaly, I hate the look of every single airsoft glock with the exception of the 26 and 26c.
|
|
Wheeler
New Member
Productive-Member-in-Training
Posts: 365
|
Post by Wheeler on Jan 18, 2006 20:17:41 GMT -5
Alright, enough... please.
Bill, James, and Deb have more on their plates than you could possibly imagine.
The 21st Server itself is crashing inconsistently and Bill is having trouble updating the website to the current statistics. No website, no potential sales.
Second, their project board is immense. If you've ever looked at it, it's got about 7 lines full, with roughly 2 guns per line. That's 14 guns to be repaired. And with the repairmen on what would appear a part-time business, there's not much they can do. That's why they implemented the $35 wait fee, to eliminate the rush pressure.
Third, they have other things that require their attention. Bill now does drills and such with the new machine equipment in the shop, as well as the whole 21st Tactical deal. Airsoft is no longer the only thing he does, nor has it probably ever been.
Now, as for responses...
lordgibon: I wholeheartedly agree with Zorak. Please, if you don't know anything, don't say anything.
boredkender: It's a freaking business, and they're not exactly Wal-Mart here, of course they're going to worry about the highest potential customers first. It's common sense. Also, they have lives, my friend, they're not going to sit around the shop for no reason if they have other things they need to do, such as a meeting or seminar or something beneficial rather than sit there and risk you leaving without even giving out a profit.
|
|
|
Post by Zorak on Jan 18, 2006 20:21:59 GMT -5
Soundbyte24, what is your affiliation with 21st Century Airsoft?
Your list of excuses is totally irrelevant to the matter at hand: people's experiences buying from them. From the customer's point of view, it doesn't matter whether your repair took too long because Bill's EVIL or because he was working on top secret Black Ops stuff in Afghanistan. All that is the store's issue, not the customers.
Let's keep it on topic.
|
|
Wheeler
New Member
Productive-Member-in-Training
Posts: 365
|
Post by Wheeler on Jan 18, 2006 20:27:37 GMT -5
My affiliation is nothing. Mere experiences.
And I'd read through them again, because I believe them to be relevent, especially as to WHY THE REPAIRS ARE LATE. If people are going to sit here and complain about why repairs take forever and not have answers, I plan to provide them.
And I want to know the difference between buying from them and customer's... aren't they the same people? If you wnat to refute my post, please be clearer next time.
Now, if you want me to go off topic, I can talk about a circus, but I'm still talking about a retailer and I'm still talking about 21st, so that's still on topic in my opinion. But if you want me to create a new thread every time I go a minute bit "off track" in your opinion, then I'll flood the forums. But since I have the decency not to, I'll post here, if you don't mind.
|
|
|
Post by Gestapo on Jan 18, 2006 20:38:16 GMT -5
For a customer, it shouldn't matter what other things are being done in shop. If I were to order from them, I would expect nothing less than a quick and speedy delivery of my items, unless item was lost in transit, or something along those lines. If you aren't going to be fully involved with the customer, why waste your time.
|
|
Wheeler
New Member
Productive-Member-in-Training
Posts: 365
|
Post by Wheeler on Jan 18, 2006 20:40:55 GMT -5
I suppose I can't argue with that point, geltap or whatever that is XD
But the fact is, you could expect that from a store that does nothing but sales. That's where the difference is. You have to be a little understanding about things like that, that's just where I think the big problem is. But I'm sure that if you were to call in a repair or you knew what you were doing, then they'd put sales first, because they can timeslot it and not lose potential profits waiting around for your decision.
EDIT: I forgot to thank you for being civil. I'm sorry if I seemed to lose it, I just hate it when that happens to me, so my apologies, and thanks again for calming it all down, even if you didn't intend to.
|
|
|
Post by Zorak on Jan 18, 2006 22:29:58 GMT -5
Soundbyte24, I didn't mean to accuse you of drift, I'm just trying to keep this from being a bash/defend thing.
IMO (I'm junior mod around here, so maybe someone else wants to overrule me), these excuses for 21CA's issues mean nothing- that's what I was getting at with my remarks about the customer POV. If you want to talk about the good experiences you've had buying from them, that's great, but otherwise, I don't see the point. Results are all that matters from a retailer.
|
|
Wheeler
New Member
Productive-Member-in-Training
Posts: 365
|
Post by Wheeler on Jan 18, 2006 22:38:11 GMT -5
I don't understand how you can say they mean nothing. If excuses meant nothing, they wouldn't be called excuses, and if they meant nothing, I wouldn't bother posting them. Maybe to you they have no implication in the matter, but to someone they must, including myself, or I wouldn't see them as effective as I do to rectifying people's opinions of a shop that does their best to do what they do.
I must point out, again, that they're not solely retail-based. I mean, if we were talking Wal-Mart, or Airsplat.com, or something that only sells products, then I would expect timing and promptness. But if you've spent time in the shop and looked around and seen what they have going down, you could begin to understand a.) why everything doesn't get done as soon as they themselves would like, and b.) why they don't have time to sit around and show you all the guns they have. The point it, people are bashing 21st and they need to understand why stuff happens the way it does, so we don't all get a bad image of 21st as being lazy and half-assed at their jobs. It's not fair to them, and it's definitely not right. It's not jsut because it's 21st. I have never bought anything from them. But any shop (and I mean shop, because shop implies that they do repairs as well as machine work in my opinion) would deserve the same treatment and "excuses", if you call them that, as 21st. It's just the way my mind works. I mean, sure, repairs are sometimes a little slow, but if the list is 21 units long, somebody's repair is going to have to be. Only the first 5 get to be "fast". And as I said before, until the business really picks up, they can't truly afford to hire additional help around the shop, but then again, it's just in my opinion, I don't work for them, this is just what I infer from what I've seen around the shop.
If we could all just get the fact that 21st does more than just sales, I think we could start to realize why nothing is as efficient as we all want it to be around there.
EDIT: Wow, I realized that came off really harsh! I didn't mean it that way, but I truly don't have time to edit, I really should be studying. So I'll just say this:
No hard feelings, Zorak, or anyone, I don't want this to become a flame war either! Peace, love, and crab legs! Haha!
|
|